Shipping Policy
At [Brand Name], we value your trust in us and we always aim to deliver your orders in a safe manner and ensure timely delivery every time. We suggest you read our policy regarding delivery so that you will know how your orders are processed and delivered.
1. Order Processing
- Your order will be processed once payment confirmation is received.
- Processing of orders usually takes 1 to 3 working days.
- Once shipped, we will confirm your order by email or message and also send the tracking details.
2. Shipping Coverage
Currently, we deliver to most serviceable areas throughout India. Delivery coverage differs depending on the network of courier service and the PIN code.
3. Shipping Charges
Delivery charges will be calculated at the time of checkout if applicable. Sometimes, we may also offer totally free delivery for some selected items or during some ongoing promotion.
4. Delivery Timeline
We estimate that the delivery would take approximately:
| Area | Estimated Delivery |
|---|---|
| Metro cities | 2 to 5 days |
| Other cities and towns | 4 to 8 days |
| Remote areas | 5 to 10 days |
The above time frames are only approximate, and unforeseen circumstances, such as weather changes, festivals, public holidays, courier delays, and so on may adversely affect delivery.
5. Order Tracking
Once your order is dispatched, you will be notified about it on your email, SMS, or WhatsApp.
6. Delivery Attempts
Our delivery partners will make reasonable attempts to deliver your order to you. The order may be returned back to us if there is any issue like incorrect address, unavailability of recipient and other issues that might be related to the customer. Applicable shipping charges may be charged for delivery of the returned orders.
7. Damaged or Incorrect Deliveries
In case the product delivered to you is damaged, defective or wrong, you need to contact our customer care in 48 hours from delivery giving them your order details along with the relevant images. We will review your request and take appropriate action in accordance with the return and refund policy.
Need help?Contact our customer care team within 48 hours of delivery at test@gmail.com.
8. Delays
Although we try to deliver your orders timely, there may arise delays from our side due to reasons like courier issues, natural calamities, governmental restrictions and other causes completely beyond our control. We appreciate your understanding in such cases.