Cancellation Policy

At [Brand Name], we understand that canceling an order can be necessary. Please read our Cancellation Policy below, so you know what to do before canceling your order.

1. Order Cancellation by Customer

• Orders can only be canceled when they have not been processed or shipped out yet.
• You need to contact us via our customer support portal as soon as you want to cancel your order.

2. Cancellation by [Brand Name]

We also reserve the right to cancel orders if the following things happen:

• Product is not available or out of stock.
• Product prices or information displayed is inaccurate due to error.
• Payment could not be processed or has failed.
• Order is considered suspected to be fraud or otherwise violate our policies.

Delivery cannot be accomplished because of an incorrect or incomplete shipping address. In case of an order cancellation, you will receive a full refund to your original payment option.

3. Refund for Cancelled Orders

• Refunds can be requested for some cancellations before the product gets delivered.
• Refunds take a minimum of 5–10 working days to arrive back in the payment account and will show up in the respective account after processing is completed.
• The time taken before the refund is reflected in the account will be different according to the bank service.

4. Modification of Orders

In case of changing shipping address, contact details or other order related information after placing an order, a buyer should immediately contact the customer care department.